Refund policy

WE HAVE A 7-DAY RETURN POLICY, WHICH MEANS YOU HAVE 7 DAYS FROM THE DAY YOU RECEIVE IT TO LET US KNOW OF ANY ISSUES AND REQUEST A REFUND.

TO BE ELIGIBLE FOR AN EXCHANGE OR STORE CREDIT, YOUR ITEM MUST BE UNUSED, IN ITS ORIGINAL PACKAGING, WITH TAGS ON, AND YOU’LL NEED PROOF OF PURCHASE.

 

REFUNDS:

WE DON’T OFFER REFUNDS, BUT WE’LL DO OUR BEST TO HELP WITH EXCHANGES OR STORE CREDIT ON A CASE-BY-CASE BASIS.

JUST SEND US AN EMAIL AT NOORA.HEFZI@GMAIL.COM BEFORE SENDING ANYTHING BACK. UNAPPROVED RETURNS WON’T BE ACCEPTED.

 

CUSTOM SIZES

IF YOUR ORDER WAS MADE TO YOUR MEASUREMENTS AND THERE’S AN ISSUE, PLEASE SEND US A VIDEO SHOWING THE SIZING CLEARLY SO WE CAN FIGURE OUT WHAT HAPPENED.
NO VIDEO = NO EXCHANGE OR CREDIT, SO DON’T SKIP THIS STEP!

 

DAMAGED OR WRONG ITEM

IF SOMETHING ARRIVED DAMAGED OR NOT WHAT YOU ORDERED, REACH OUT TO US RIGHT AWAY WITH PHOTOS. WE’LL REVIEW THE SITUATION AND MAKE IT RIGHT AS SOON AS POSSIBLE.

A FEW THINGS WE CAN’T TAKE BACK

• PERSONALIZED OR CUSTOM-MADE ITEMS (UNLESS DAMAGED OR INCORRECT)
• SALE ITEMS
• GIFT CARDS
• BEAUTY/PERSONAL CARE ITEMS

THANKS FOR UNDERSTANDING—AND FOR SHOPPING WITH US!